Free Delivery for Orders over R1000

FAQs

Please read our FAQs page to find out more.

I have questions before ordering, what should I do?

We’re happy to help, but first, please follow this process to avoid delays or misunderstandings:

  • Start by reading the product page information carefully
  • Visit our FAQs page, most common questions are answered there
  • If you still need help, submit a message via our Contact Us form
  • A team member will review your request and, reach out via Email or WhatsApp to assist further

This process ensures your request reaches the right person and helps us serve you faster and more accurately.

How does your 14-day return policy work?

All refunds and exchanges must be requested via our Contact Us page within 14 days of delivery (from the courier’s confirmed delivery date).

After 14 days, returns or exchanges will no longer be accepted.

If the issue was our mistake, we’ll make it right, including free replacement and shipping.

If the issue was an oversight on your side (e.g. wrong version selected, no cart note):

  • You cover return + resend shipping costs
  • A 25% handling & repacking fee applies
  • Items must be unused and in original condition.

This is a summary, for full terms, please visit our Returns & Exchanges Policy.

Can I place an order offline?

Yes, but we strongly recommend using the website to minimise mistakes and ensure the best pricing, as discounts are not always available offline.

Most past errors have occurred during offline orders due to missing or unclear details.

To place an offline order:

  • Start by contacting us via the Contact Us form
  • Clearly include product name, version, colour, and any custom requests
  • Our team will review your message and send an invoice via email
  • If needed, we may reach out via WhatsApp or a Call to confirm order details
  • Your order will be fulfilled exactly as per the invoice, no changes can be made after payment

Important notes:

  • We do not accept orders directly via WhatsApp or our social channels.
  • Once payment is received, the order is final and cannot be modified
  • It remains the customer’s responsibility to read the product page and follow all ordering guidelines
  • Please ensure all information is accurate when making payment.

Why are some specials and discounts not valid offline?

  • Online orders go through a streamlined, automated system
  • Offline orders require extra admin and staff time
  • Because of this, special offers and online discounts may not apply to manual/offline orders

Didn’t find your answer?

If it’s not covered in the product info or FAQs, use the form below to contact us. We’ll review your message and reach out via email or WhatsApp.