Xignature products are manufactured to order and many products are customised specifically for each customer. As a result, returns, refunds, and remakes are handled differently to mass-produced retail products.

Customers have 14 days from confirmed delivery to submit a request using the Xignature Returns & Remakes Request Form on this page.

Requests submitted after the 14-day period may still be reviewed where a manufacturing fault is alleged, however they will be handled under the Xignature Warranty Policy and not this Returns & Remakes Policy.

By placing an order, you acknowledge and agree to this policy.

• All return and remake requests must be submitted using the Xignature Returns & Remakes Request Form on this page.
• Requests submitted via email, WhatsApp, social media, live chat, telephone, or any other communication channel are not valid return or remake requests.
• No exceptions will be made for requests submitted through alternative channels.
• Each original product is eligible for one remake only.
• Approval is not guaranteed and all requests are reviewed individually.
• Products returned without prior approval will not be accepted.
• Returns, refunds, replacements, and remakes are subject to review and approval.

Return and remake requests submitted within 14 days of confirmed delivery will be reviewed in accordance with this policy.

Requests may be approved, declined, or referred for further review depending on the nature of the request, the condition of the product, and the information provided.

Submission of a request does not guarantee approval.

Requests submitted more than 14 days after confirmed delivery are not covered by this Returns & Remakes Policy.

Where a manufacturing fault is alleged, requests may still be submitted for review and will be assessed under the Xignature Warranty Policy.

Returns, refunds, and remake requests are not available after the 14-day period.

Products should remain unused, unmodified, and uninstalled until any request has been reviewed.

Returns, refunds, and replacements, relating to customer preferences, ordering errors, installation damage, or customer-supplied information may be declined where a product has been installed, modified, damaged, or altered after delivery.

Installation of a product does not affect a customer's ability to submit a request relating to an alleged manufacturing defect, production error, incorrect item supplied, missing component, or issue that could not reasonably have been identified prior to installation.

All such requests remain subject to review and verification by Xignature.

The following may qualify for review:

• Incorrect product supplied
• Manufacturing defects
• Production errors
• Missing components
• Products damaged during transit

If approved, Xignature may offer a repair, replacement, remake, or refund depending on the circumstances.

Where the issue is determined to be the result of a manufacturing defect, production error, incorrect item supplied, missing component, or shipping damage, any approved repair, replacement, remake, or refund will be provided at no additional cost to the customer.

The appropriate resolution will be determined by Xignature following review of the request.

As Xignature products are manufactured to order, requests arising from customer-supplied information, product selections, or preference changes after delivery do not qualify for a refund or return.

Examples include:

• Incorrect measurements supplied by the customer
• Incorrect badge, logo, text, artwork, colour, finish, or configuration selected
• Incorrect slot configuration selected
• Incorrect mounting option selected
• Ordering the incorrect product
• Preference changes after delivery

Where possible, Xignature may offer a remake option at its sole discretion.

A remake allows a revised version of the product to be manufactured at a reduced cost without requiring the purchase of a replacement product at full retail price.

The following do not qualify for a refund, return, replacement, or remake:

• Normal wear and tear
• Installation damage
• Damage caused by misuse, neglect, accidents, or modifications
• Products altered after delivery
• Damage caused by third parties
• UV exposure, environmental exposure, or external influences
• Cosmetic damage occurring after installation

As Xignature products are manufactured to order, refunds are not automatically available.

Refunds are not available for personalised, customised, or made-to-order products, including custom text, logo, and Add Your Model products, as these products are manufactured specifically for the customer and cannot be resold.

Refunds will only be considered where:

• A request has been approved;
• The product is returned in the condition requested by Xignature;
• A repair, replacement, or remake is not considered the most appropriate resolution; and
• The product is a standard product sold on the Xignature website that can reasonably be resold.

Approved refunds will be processed to the original payment method where possible.

Where a remake option is offered in relation to a customer error, customer-supplied information, product selection, or preference change and accepted by the customer:

• The remake cost is 50% of the current selling price of the replacement product at the time the remake request is approved.
• Shipping charges may apply.
• Production and delivery timeframes will be advised once approved.
• Each original product is eligible for one remake only.
• Remakes cannot be amended, remade, returned, exchanged, or refunded.
• Return requirements, if any, will be communicated during the review process.

All remake requests are reviewed individually and approval remains at Xignature's sole discretion.

Where a request, remake, replacement, repair, or warranty claim is submitted:

• Xignature is not responsible for removing or reinstalling products.
• Xignature is not responsible for any installation, removal, fitment, workshop, labour, or related costs.
• Xignature is not responsible for providing a temporary mounting solution while a request is being reviewed or processed.
• Customers remain responsible for ensuring their vehicle complies with all applicable road traffic regulations during the review and resolution process.

If a request is approved:

• Xignature will cover return shipping costs where the issue is confirmed to be the result of a manufacturing defect, production error, incorrect item supplied, missing component, or shipping damage.
• Customers remain responsible for return shipping costs relating to customer errors, preference changes, or other non-fault-related requests.

Return instructions will be provided once a request has been reviewed and approved.

Products returned without prior approval will not be accepted.

1. Submit the Returns & Remakes Request Form below.
2. Our team reviews the request.
3. Additional information, photographs, or supporting evidence may be requested.
4. If approved, the available resolution options will be provided.
5. Any applicable payments, return instructions, or shipping arrangements will be communicated.
6. The matter will be finalised once the approved resolution has been completed.

Submitting a request does not guarantee approval.