Xignature products are built to order.

Due to the custom nature of our automotive accessories, returns are handled differently to mass-produced retail items. All return and exchange requests are reviewed before approval.

• Orders cannot be changed once placed
• Custom or personalized products are non-refundable
• Accessories and mounting kits are non-refundable
• Sale or clearance items are non-refundable
• Return requests must be submitted within 14 days of confirmed delivery.

Items must be unused, uninstalled, and returned in original packaging.

General returns for change of mind or incorrect selection are only valid within 14 days of confirmed delivery.

If you experience an issue with your product after the 14-day period, you must still submit your request through the Xignature Returns Portal.

Returns submitted after 14 days will be handled on a case-by-case basis and will only be considered where a verified manufacturing fault is present.

The issue must not be caused by installation, misuse, modification, wear and tear, or customer influence.

Refunds are not available after 14 days.

If approved, exchanges or replacements may be offered at Xignature’s discretion.

If approved, the following conditions apply:

• A 25% handling and restocking fee applies
• The product must be returned in resellable condition
• Secure packaging with a minimum of 4cm protective material on all sides is required

Items returned damaged due to poor packaging may be rejected.

If you received the wrong product or your item arrived damaged:

• Notify us within 14 days of delivery
• Provide clear photographs of the issue
• Our team will review and arrange the appropriate resolution

Return shipping is covered only in these cases.

All return and exchange requests must be submitted through the Xignature Returns Portal.

Requests submitted via email, WhatsApp, social media, or live chat will not be processed.

If you experience a technical issue while submitting your request, please email us explaining the issue and include your order number so our team can assist.

1. Submit your request through the Returns Portal
2. Your request will be reviewed
3. If approved, return instructions will be provided
4. Return courier booking and payment will be arranged through Xignature
5. Once received and inspected, we confirm refund or exchange
6. Approved refunds are processed within 7 to 10 working days

Customers may not arrange their own courier or return shipping. All return logistics must follow the approved Xignature return process.

Items sent back without prior approval will not be accepted.

You are responsible for return shipping if:

• You changed your mind
• You ordered the wrong item

For items over R2000 or 100 USD internationally, we recommend using a trackable and insured courier.

We are not responsible for lost or damaged return parcels due to insufficient packaging.

All return requests are reviewed before approval.